The Public Service Commission (PSC) plays a critical role in managing Tonga’s public service workforce, ensuring that it operates effectively, efficiently, and with accountability. Established under the Public Service Act, the PSC is responsible for the recruitment, training, and oversight of civil servants across government ministries and agencies. It develops and enforces policies that promote good governance, transparency, and accountability within the public sector. By doing so, the PSC contributes to the realisation of Tonga’s Strategic Development Framework II (TSDF II), aligning public service operations with national goals for economic growth, good governance, and sustainable development.

A key focus of the PSC is career development for public servants, offering ongoing training and skills development to ensure that government employees can grow within their roles and deliver high-quality services to the public. The PSC not only supports the professional growth of civil servants but also ensures that the government workforce remains responsive to the changing needs of Tonga’s citizens.

The new online portal and job vacancy system is a significant step forward in how the Commission serves both civil servants and the people of Tonga. This digital platform will provide a streamlined process for applying for public service jobs, ensuring transparency and equal opportunity for all Tongan citizens. By enabling users to upload CVs and apply for positions online, the portal makes it easier for individuals to access job opportunities in the public service, regardless of where they are located. This system also improves efficiency in the application review process and allowing the Government to handle applications faster and more effectively.

By enhancing access to job information and simplifying the application process, the PSC is helping to build a stronger, more capable government workforce that can better serve the citizens of Tonga.

Public Service Commission will soon coordinate new government vacancies. The Job Vacancy Portal, available soon via the Citizen Portal, will be the primary platform for anyone interested in public service roles across Tonga’s Ministries, Departments and Agencies (MDAs).

For other employment opportunities outside the government sector, such as private companies or non-government organizations, please visit the Tonga Employment Network (TEN) platform.

While job postings may also appear on the specific organization’s own websites or their official Facebook page, it is highly recommended to check the Job Vacancy Portal.

For more information, please visit the Job Vacancies section of the National Portal.

The PSC is committed to the ongoing professional development of public servants. We offer a range of training programs designed to enhance the skills and competencies of civil servants at all levels. These programs cover areas such as leadership, management, policy development, and technical expertise. Training opportunities are regularly updated to meet the evolving needs of the public sector, ensuring employees can continuously improve and grow in their careers.

The PSC administers public service examinations, which are required for entry into certain civil service positions and for promotion to higher levels within the government. These exams help maintain a high standard of service by ensuring candidates meet the necessary qualifications and competencies. Information on the exam schedule, preparation materials, and application processes is provided through the PSC.

Coming soon: You can use the Citizen Portal to submit a request or query to the Public Service Commission. This system is designed to improve transparency, responsiveness, and overall public service by allowing citizens to submit their feedback and track progress of their ticket.

If you would like to submit a complaint relating to a Ministry, Agency or Department under Schedule 1 of the Public Service Act, you can submit your complaint through the PSC Complaints Form.

1. Before you contact us, you should first try to resolve your complaint with the Ministry, Agency or Department directly, which you can do through the Citizen Portal. If you are unhappy with the final outcome, then you may proceed to complain to us.
2. Access the PSC Complaints Portal: Navigate to the PSC’s official website and click on the “Make a Complaint” button, which will direct you to the feedback form.
3. Complete the Feedback Form: Fill out the form with the necessary details, including:
   • The nature of your inquiry or complaint
   • The government department or service involved
   • Any supporting documents or evidence (optional)
4. Review and Response: The PSC will forward your feedback or complaint to the relevant department for review. You will be kept informed of any updates or actions taken on your submission.

Confidentiality: The PSC guarantees that your information is handled securely and in accordance with privacy regulations.

Please note that paper submissions are no longer accepted at the PSC office. The online feedback system is the official method for submitting inquiries or complaints, ensuring all submissions are processed efficiently and transparently.

By using the PSC Online Feedback System, you ensure that your voice is heard in a secure, traceable, and efficient manner.

The Public Service Commission operates under several key laws and regulations that govern its structure, the responsibilities of public servants, and workplace standards. These laws and regulations form the foundation of Tonga’s public service, ensuring that all civil servants operate with integrity and professionalism.

• Public Service Act 2020 – This Act governs the structure, functions, and obligations of the PSC and public servants, ensuring efficient and accountable public administration.
• Code of Conduct for the Public Service 2004 – This Act provides guidelines for ethical behaviour within the public sector, including standards of integrity, professionalism, and accountability for all civil servants.
• Employment Relations Bill 2020 – These regulations ensure safe working conditions for public servants, promoting health and safety in government workplaces.
• Performance Management Guidelines – This document sets standards for evaluating the performance of civil servants, focusing on accountability, continuous improvement, and recognition of high performance.